Refund policy

FREE UK RETURNS

Thinking of returning an item?

Any purchase made will automatically qualify for our 30 Day Refund Guarantee. Items must be in the original packaging or packaging of similar standard, unused and in the same condition as sent out, any security tags still attached and within 30 days of delivery. Please note that refunds can only be issued to the purchaser/cardholder.

Something not quite right with your order?

We take great pride in the quality of our products, and thankfully, issues are very rare. 

However, if something isn't quite right, whether it's a missing strap or cat charm, a faulty item, or a fault that develops after use, don't worry, we're here to help!

Simply get in touch with our friendly customer service team via our Contact Us form, and we'll be more than happy to help put things right.

 In line with U.K. legislation, it is our policy to either replace or repair any item or part which has become faulty after use and within twelve months of purchase.

Your statutory rights are unaffected.


CHRISTMAS SHOPPING?
Free Returns available until 31st January
for Gifts purchased throughout November and December!

 

How To Submit a Return Request


1. Log in to your account here: in the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for our Customer Service Team.
5. Click Request return.

Once your return request is approved, you will receive an email with shipping instructions and a free return shipping label. After we receive your returned item/s, you will receive a refund to the original payment method used.